Customer Support
We'reHereforYou.EveryDay.
Questions, warranty claims, order issues, product advice — whatever you need, our team is ready. Real humans, real answers, within 24 hours.
Get in Touch
We're Here to Help
Have a question about your order, a product, or anything else? Our team responds within 24 hours, every day of the week.
-
Email Ussupport@hedria.com
-
Response TimeWe reply within 24 hours, 7 days a week.
-
Warranty Claims2-year coverage on every product, no questions asked.
-
Returns & Exchanges30-day free returns — no restocking fees, ever.
Quick Answers
The questions we hear most — answered so you do not have to wait.
How quickly will I hear back?
Our support team responds to every message within 24 hours, seven days a week including weekends and holidays. Most messages receive a reply within a few hours during business hours (9am-6pm EST).
How do I track my order?
As soon as your order ships, you will receive a tracking email with a real-time tracking link. If you did not receive it or the link is not working, contact us with your order number and we will sort it out immediately.
How do I start a warranty claim?
Simply contact us with your order number and a brief description of the issue. No receipt, no proof of purchase, no need to return the item. We will send a replacement or issue a full refund within 1-2 business days.
What is your return policy?
You have 30 days from delivery to return any item for a full refund. No restocking fees, no conditions. If you are not happy for any reason, we will refund you completely. Contact us and we will send a prepaid label.
My item arrived damaged. What do I do?
Contact us within 7 days of delivery with a photo of the damage. We will send a replacement via expedited shipping at no cost. You do not need to return the damaged item.