Shipping policy

Processing Time

Most orders are processed and shipped within 1–2 business days. Orders placed on weekends or US federal holidays are processed the next business day. A shipping confirmation email with your tracking number is sent as soon as your order leaves our warehouse.

Domestic Shipping — United States

We ship to all 50 US states and territories from our warehouse in Redding, California.

Method	Estimated Delivery	Cost
Free Standard Shipping	3–5 business days	FREE on all orders
Express Shipping	1–3 business days	$49.99

Delivery estimates are from the shipment date, not the order date. During peak holiday seasons, processing may take an additional 1–2 business days.

International Shipping

We ship internationally to most countries. Rates and estimated delivery times are calculated at checkout based on destination and order weight.

Zone	Carriers Available	Estimated Delivery
International	USPS, DHL Express, FedEx	7–21 business days
All Other Countries	DHL Express, FedEx International Connect Plus	7–21 business days

Expedited international options (DHL Express, FedEx) are available at checkout where applicable and typically arrive within 3–7 business days.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, and local fees levied by the destination country. These charges are the sole responsibility of the recipient. HEDRIA has no control over these fees and cannot predict their amount. We recommend contacting your local customs office for information before placing an international order. Customs processing may add additional days to your delivery estimate.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and a direct link to monitor your package in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at contact@hedria.store.

Lost or Damaged Packages

If your order arrives damaged or is marked delivered but has not arrived, contact us within 7 days of the delivery date at contact@hedria.store with your order number and a photo (if applicable). We will open a carrier claim and ensure you receive a replacement or full refund at no additional cost.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. HEDRIA is not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately at contact@hedria.store or (718) 205-0376 and we will do our best to correct it before shipment.